The Nigeria Customs Service (NCS), Port and Terminal Multiservices Limited (PTML) Area Command, has urged stakeholders in the trade sector to strictly adhere to the operational guidelines of the National Single Window platform to promote transparency and efficiency in trade processes.
The appeal was made during a three-day sensitisation programme held on Tuesday, March 31, 2026, in collaboration with the National Single Window Project Secretariat.
The programme aimed to boost stakeholder awareness, bridge knowledge gaps, and encourage effective use of the newly introduced digital trade platform.
Speaking at the event, the Customs Area Controller of the PTML Command, Comptroller Joe Anani, described the National Single Window as a vital national project that requires the collective support of all players in the trade value chain.
“This is a national initiative, not limited to a single agency. Continuous sensitisation is necessary to protect the system and ensure compliance with established standards,” he said.
Anani noted that enforcement measures have already been introduced to prevent misuse and maintain the integrity of the platform. He encouraged stakeholders to actively engage with the system by exploring its features and seeking clarification where needed.
Also speaking, Comptroller Christopher Fanyam of the ICT/Modernisation Unit stressed the need for ongoing sensitisation even after the platform’s rollout to ensure seamless implementation.
He explained that the platform streamlines regulatory procedures by offering a unified digital interface for traders to obtain approvals from multiple government agencies.
“Through a single portal, users can process approvals from agencies such as NAFDAC and the Standards Organisation of Nigeria,” he said.
Fanyam added that the sensitisation sessions also cover practical components, including how to access the portal, navigate its features, and complete documentation accurately.
The initiative is part of broader efforts by the National Single Window Project Secretariat to strengthen trade efficiency, minimise delays, and improve the ease of doing business in Nigeria.