The Independent National Electoral Commission (INEC) has organised a three-day sensitisation and capacity-building workshop for its headquarters staff to strengthen professionalism, integrity and effective service delivery ahead of the 2027 General Elections.
The workshop, themed “Enhancing Professionalism and Integrity in Preparation for the 2027 General Elections,” held from November 10 to 12, with sessions organised according to staff grade levels.
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Staff on Grade Level 08 participated on November 10, while those on Grade Level 12 attended on November 11. Officers on Grade Levels 13 and 14 participated in the final session on November 12.
Speaking on the objectives of the exercise, the Deputy Director, SERVICOM and Nodal Officer, Mrs Zainab Bakare, said the workshop was designed to equip staff with the knowledge, skills and appropriate attitude required to deliver transparent, accountable and efficient services throughout the electoral process.
She explained that the training focused on effective complaint management and timely resolution of grievances before, during and after elections.
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Other areas covered included stakeholder engagement, customer service delivery, ethical conduct and institutional accountability in line with SERVICOM principles and the Commission’s service delivery standards.
Participants were also trained on leadership, emotional intelligence and sound decision-making, particularly in managing the demands and pressures associated with electoral operations.
The workshop further emphasised the importance of upholding democratic principles, neutrality and impartiality in the discharge of the Commission’s responsibilities as an independent election management body.
Resource persons delivered presentations and facilitated interactive discussions, providing practical insights into professional conduct, integrity, service delivery and individual responsibilities in strengthening public confidence in the electoral process.
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At the end of the training, participants are expected to demonstrate improved ethical conduct, accountability and compliance with SERVICOM standards and the INEC Charter.
The Commission said the initiative forms part of its efforts to strengthen institutional capacity and prepare its workforce to deliver credible, transparent, inclusive and accountable elections in 2027.