The Federal Mortgage Bank of Nigeria (FMBN) has concluded its 2026 Management Strategy Retreat with resolutions aimed at improving customer service, decentralising operations and expanding access to affordable housing finance across the country.
The resolutions include the introduction of annual Customer Town Hall meetings across Nigeria’s six geopolitical zones to strengthen engagement with customers and address challenges affecting access to mortgage services.
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The Bank also resolved to grant its Field Offices greater operational authority to improve service delivery and ensure faster responses to customers’ needs.
Other key decisions include implementing a 30-day mortgage processing timeline, limiting documentation requirements to a maximum of eight documents and establishing mini offices in strategic business locations to bring mortgage services closer to Nigerians.
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During the retreat, participants reviewed the Bank’s performance, assessed progress made on previous resolutions and considered strategies for improving its operations.
They also adopted a proposed Three-Year Strategy Blueprint covering 2027 to 2029, subject to the necessary consideration and approval.
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The resolutions are expected to strengthen operational efficiency, improve customer experience and reposition FMBN to deliver more accessible and affordable housing finance.
The retreat further highlights the Bank’s efforts to build a more responsive, efficient and customer-focused institution.