The National Emergency Management Agency (NEMA) Kano territorial Office has joined other offices nationwide to commemorate the 2025 Customer Service Week, celebrated under the theme “Mission Possible.”
The two-day event, organized by the Agency’s SERVICOM Unit, took place at the NEMA Kano Office and focused on strengthening service excellence, accountability, and partnership in humanitarian delivery.
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Delivering a paper on “Quality Assurance and Compliance in Humanitarian Service Delivery,” the Branch Secretary of the Nigerian Red Cross Society, Musa D. Abdullahi, emphasized the need for high standards, accountability, and coordination in humanitarian operations.
A panel discussion followed, featuring heads of stakeholder organizations who deliberated on improving inter-agency collaboration, promoting compliance with national and international humanitarian standards, and ensuring citizen-centered service delivery.
In his remarks, the Head of Operations, NEMA Kano Office,noted that the theme Mission Possible embodies NEMA’s dedication to excellence in humanitarian service, saying that through teamwork, discipline, and compassion, NEMA and its partners continue to prove that every humanitarian mission is achievable.
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He further stated that the Customer Service Week provides an avenue for NEMA to appreciate its staff, volunteers, and partners for their tireless commitment.
The event featured goodwill messages, interactive sessions, and renewed commitments from participating agencies toward enhancing cooperation and quality service delivery in disaster management and humanitarian response across Kano and neighboring state.
The occasion attracted key stakeholders in emergency and humanitarian response, including officials of the NRCS, representatives of the State and Federal Fire Services, the State Emergency Management Agency (SEMA), and members of the NEMA/NYSC Emergency Management Vanguards (EMVs).