The Lagos State Consumer Protection Agency (LASCOPA) has facilitated the resolution of 528 complaints against Ikeja Electric Distribution Company (IKEDC), securing credit adjustments and refunds totalling ₦26.2 million for affected consumers between January and September 2026.
The General Manager and Chief Executive Officer of LASCOPA, Afolabi Solebo, disclosed this while reaffirming the agency’s commitment to protecting consumers’ rights and promoting accountability, transparency and improved service delivery in the electricity distribution sector.
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According to the agency’s records, 556 complaints were received against Ikeja Electric during the nine-month period, out of which 528 were resolved, while 28 remained outstanding, representing a resolution rate of approximately 95 per cent.
The agency facilitated credit adjustments and refunds amounting to ₦26,243,758.75 to ensure that affected consumers received appropriate redress.
The Head of LASCOPA’s Complaints and Mediation Department, Yusuf Musiliu, explained that the agency receives and analyses complaints through online and offline channels before engaging relevant stakeholders to resolve disputes.
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He said the monthly stakeholders’ parley provides an opportunity for Ikeja Electric officials and affected consumers to discuss grievances, reach mutually acceptable agreements and resolve disputes amicably.
Musiliu urged consumers to follow established procedures when seeking redress rather than resorting to self-help. He advised complainants to provide supporting documents, including electricity bills, payment receipts and other relevant evidence, to facilitate investigations and prompt resolution.
He disclosed that the agency’s stakeholders’ parley with Ikeja Electric holds on the last Thursday of every month, providing a regular platform for consumers to present unresolved complaints and engage directly with the electricity distribution company.
Consumers were also encouraged to promptly report billing disputes, estimated billing, overbilling, electricity supply challenges and other alleged unfair practices.
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LASCOPA reiterated its commitment to protecting consumers in line with its mandate and the Lagos State Consumer Protection Law 2025, as amended.
Solebo urged residents seeking assistance to contact the agency through its toll-free helpline, 080 0005 2726, available on weekdays, or via email at lasgcopa@gmail.com.