NNPC Retail Limited has dismissed a pump attendant and suspended a station manager following a viral video showing an attempt to defraud a customer at one of its filling stations.
The company said in a statement that its investigation traced the incident to a station in Ikorodu, Lagos, describing the behaviour as “unacceptable” and contrary to its values of integrity, transparency, and exceptional customer service.
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In line with its sanction grid, NNPC Retail said the pump attendant had been disengaged, the station manager suspended, and the dealer issued a formal warning letter.
The firm thanked members of the public for their vigilance and urged them to report any misconduct through customer service contacts displayed at its stations.
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It reiterated its commitment to strict enforcement of operational standards across its network.